Beverly C Nxn

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Verified Reviewer
| map-marker Garland, Texas

Cash Giraffe Lost Earned Funds

To whom it may concern, last week, I reached the $15 mark for PayPal, I guess I should have redeemed at that point, but I wanted to keep playing to reach the $20 mark. Today I noticed the $15 option is no longer available to me.

I don't think that's fair to anyone who has been reaching there task goals.

Can you explain why the gems earned, has changed?

I also noticed it takes even more gems to make it to $20. Since you've taken the $15 option off the PayPal structure, and raised the $20 gems earned, it would be nice to receive complementary gems to continue this task.

Frustrated Player

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Jacqueline C Cpe

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Verified Reviewer
| map-marker Auburndale, Florida

Invalid coupon redemption

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Cash Giraffe - Invalid coupon redemption

. I redeemed a sonic coupon from cash giraffe and it was useless.

Sonic would not honor it. What is the point of playing to get rewards of they are no good

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User's recommendation: Don't trust redemption

Manjuparkavi M

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Verified Buyer
|

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Verified Reviewer
| map-marker Canberra, Australian Capital Territory

Missing Points Issue in Cash Giraffe App

Contains 2 confidential files for company representatives

I am experiencing an issue with my account in the Cash Giraffe app. My points are not showing, and I believe I have lost approximately 7000 points.

Here are my details for reference:

Username/Email: manjuparkavi1595@***.com

Device: VIVO (VOV Y22)

Date and Time of Issue: 28/01/2025 at 10:00 Am

I have already tried the following troubleshooting steps, but the issue persists:

Restarting the app

Checking for updates

Clearing the cache

I kindly request your assistance in resolving this issue as soon as possible.

Ive also attached screenshots to help you better understand the problem.

Thank you for your support. I look forward to your response.

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Cheryl R Npa

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Verified Reviewer

No payout

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Updated by user Feb 04, 2025

Still no money. I've decided to stop playing Cash Giraffe and spend my time on another more reliable app.

Original review Jan 31, 2025

I have been waiting weeks for a $5 PayPal payout from Cash Giraffe. I sent an email stating the issue over a week ago, and they didn't respond, nor did I get my meager reward.

It took lots of gaming to get this reward, so needless to say, I'm frustrated. Possibly try a different cash app if you're interested in trying to make a few extra bucks.

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Loss:
$5
Pros:
  • Great games
Cons:
  • No consumer help

Preferred solution: My cash that I made.

User's recommendation: Try a different cash app.

Hellen W Smf

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Verified Reviewer

TOTAL SCAM

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I have been waiting for over five months for my payouts. I've received absolutely no reply from customer support, only an auto-generated response that has nothing to do with the issue.

I've contacted support over 20 times. The parent company, JustDice, is no better.

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Loss:
$200
Pros:
  • There are no pros

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT WASTE YOUR TIME WITH THIS PATHETIC SCAMMING COMPANY. SWAGBUCKS IS A GOOD LEGIT COMPANY

Rosamae W Jba

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Verified Reviewer

Where my reward

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I played games for days to get 47,000 points to cashout with $5.00 and i didn't get my $5.00. It's not in my paypal and I've tried looking anywhere else it could have maybe went to.

It's been almost a while month sense this happened and I am not happy. So please for the love of God will someone help me find b out where my $5 went

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Loss:
$5

Preferred solution: Full refund

Ji Wim

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Verified Reviewer
| map-marker Oklahoma City, Oklahoma

Because yet again I am having difficulty getting my payment. The "Rewards" section to pay to PayPal has disappeared again

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I made money on The app, it stated (for God only knows what reason this time) that there would be a48 hrs delay in payment, it's been well over 36 hours and still no payment?

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User's recommendation: Play at the risk of not getting paid

Anonymous
map-marker San Jose, California

Where is my account and my 143,000 points plus the hundreds of hours that no points were granted. Sent requests many times

I have been playing this venue for months. Actually close to a year.

The funds that were in my account the last time i saw it were 143,000 with several hundred points being subtracked due to a payout i never asked for. One was a Chime Account providing funds upon opening. I do not nor have i ever wanted a Chime acct. I got tired of messing with it and just let those points be gone...NO BIG DEAL.

Then at the end Of January I checked the account again. The reason hours of playing, probably close to 150 as I have had to be at a more than average dr. Visits. With all I was going through and considering for 9 or 10 months I had never had a problem.

They had always credited point right after i closed the game. Imagine the shock when signing into my accountnand seeing no points or history recorded since the end of November Begining of Decemberember. I immediately compose a leter and sent it. It actually went to their home company or administration.

Repeated this same action 4 times never a reply EVER. At that point I was getting extremely angry. Not because I was expecting a large amount of prizes but the disrespect with no contact let me consider the notion THEIR CUSTOMERS MEA NOTHING TO THEM . .Now I tried to sign in again.

I was again getting medical and hoped they had corrected the problem...NOPE STILL 143,000 BALANCE BLUS NO CANCELLATION IN THE PRIZES I SUPPOSABLY COLLECT. NEVER DID. I WAS SAVING THESE POINTS IN THE BEGINNING TO ADD TO MY GRANDKIDS CHRISTMAS... WELL NOW I CANT EVEN T INTO MY ACCOUNT.

NEED ACDIFFERENT TYPE OF SIGN IN THAN FACEBOOK. NEVER USED ANOTHER SOURCE THERE FOR THERE WAS NOT ABLE TO INTER

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Resolved
Melody F Rih

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Verified Reviewer

Resolved: I played, the games,got paid in Euros instead of US DOLLARS. IT SAYS ON PAYPAL ESTIMATED AMOUNT.

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Updated by user Feb 12, 2025

Company fixed the issue and I have been provided with apology.

Original review Jan 12, 2025

Not paid in my country's currency. They Need to pay in customers country's currency. Put the option of currency at payout.

View full review
Loss:
$12
Pros:
  • Like the games
Cons:
  • Not being aid in my countrys currency

Preferred solution: Full refund

Anonymous
map-marker Pembroke, North Carolina

App, my points

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!85% of the time the app is frozen & won't go past the front page. ...

then what really got me mad was I had my pts up high ready 2 cash out , & when I went 2 get back in & play games & cash out. I realized every single 1 of my pts were gone, somehow my pts were just wipe away all the way down 2 0.. i played & played for 3wks straight , just getting my pts high. Then all the sudden my points just disappear..

& that's why I DON'T play on the app anymore.. DO B ETTER CASH GIRAFFE!!!

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User's recommendation: Work on your apps

Nate W Yzk

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Verified Reviewer
| map-marker Batesville, Arkansas

Well let me do my face recognition

It would not let me do my face verification and I worked hard to get my rewards I want to cash out my earnings to my PayPal

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Jacob D Bip

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Verified Reviewer
| map-marker Bardstown, Kentucky

Won't let me cash out

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Every time you try to cash out on this game, there's a glitch, and it won't let you. Moreover, it will stop letting you earn points.

It's fraudulent! Please don't download or play any of the games on Cash Giraffe.

These people went through a lot of trouble to screw people over. I'm an honest person, so it *** me off to be the victim of a *** like the owner of Cash Giraffe.

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Anonymous
map-marker Miami, Florida

Want my money

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I go to the payout section and then I press choose the amount for PayPal and it just says confirm payout but it doesn't give me the option for the email or anything so how do I redeem itnevetnevet

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User's recommendation: Never

Jacqueline C Cpe

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Verified Reviewer
| map-marker Auburndale, Florida

Useless coupon

I redeemed a sonic coupon for playing games and when I tried to use it they refused it. I'm very upset

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User's recommendation: Don't redeem anything from cash giraffe

Johnhenry Bys

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Moberly, Missouri

I played and played to 25 dollar chime card can't get a code from y'all I've called about 4 times goes to machine I'm highly pissed I didn't play all them hrs to not get paid if I don't get answer

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Contains 1 confidential file for company representatives

I can't get code the chat person told me how to do it I've done it about 5 times getting cussed cause I was still playing games. I've called y'all 5 or 6 times it says open 8-5 Mon thru Fri well it always goes to machine I want this fixed I read reviews and they said codes never work I'm gonna go to further measures if I don't get my 25 my number is 405556**** I hate to have to call channel 4 news but I will

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User's recommendation: Yea don't fall for the lies

Anonymous
map-marker Los Angeles, California

I need my cash... This is the second time I've had issues with you guys

I need my cash... This is the second time I've had issues with you guys.

Why is your facial recognition saying I have to wait 2-3 days for my payout? I've been waiting for over a week. Y'all need to reset my *** so I can try the facial recognition again.

How many freaking times do I have to do that anyway? Please, for the live of God, Fix it!!!

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